Delivery & Returns
We ship orders the same or next working day at the latest. Usually, if you order before 1pm, we will ship the same day. Please be patient if you have selected the 2nd Class shipping option as Royal Mail do experience some delays due to COVID, resulting in staffing shortages.
FREE UK Delivery Over £40
FREE standard UK delivery (Royal Mail 2nd Class) will be applied to all orders over £40. Please be aware that your basket contents must amount to £40 in value after a discount code has been applied to qualify for FREE UK delivery.
Please note FREE UK Delivery does not apply to wholesale orders.
We will enter the parcel tracking number which you should receive via email once dispatched. This can be entered on the courier website and can show if delivery has been attempted. If there is no number entered for your Royal Mail parcel this is because the package is letterbox sized and tracking is not possible on this type of parcel.
We always obtain proof of postage for all items and retain this for a minimum of 3 months.
UK Standard Delivery £3.50 (2nd Class)
Nobody likes to pay for delivery, we do everything we can to avoid it. So rest assured that our standard UK rate is as low as we could possibly make it. As standard, your order will be delivered by Royal Mail, who aim to deliver within 2-3 business days.
Royal Mail 1st Class
You can chose to upgrade to Royal Mail 1st Class at the checkout, up to 4kg. Only 2nd Class postage is available for all orders over this weight. This is priced at £5.95 and they aim to deliver within 1 -2 business days.
If you select DPD as your courier at the checkout, please provide your mobile number so we can enter this on the DPD shipping portal. This will allow them to text you your expected delivery date and slot. It will also allow you to make changes and update your delivery preferences if you are not going to be home. The flat fee (up to 20kg) is £7.99. DPD aim to deliver in 1-2 business days.
Since Brexit, we are currently unable to ship to the EU outside of UK territory (if you're in Jersey etc. don't worry, we've got you covered!)
Orders up to 3kg (6.6lb) will be shipped via UPS Door to Door at a cost of £25 and should arrive in 4-5 business days. If your order is more than this weight then please get in touch so that we can arrange a bespoke shipping solution.
Customs And Duties
Please note that international packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. Unfortunately Lumos Apothecary Ltd has no control over these charges.
If your order arrives damaged or is not what you ordered, we can accept returns, replace or exchange items as long as you let us know by 4pm the day after you receive your delivery. For damaged items please retain all original packaging and take photographs so we can raise the issue with our courier.
If you haven’t received your order within 7 working days please let us know and we'll do what we can to locate your package and make things right. To this day we have never had a parcel fully go missing so don't worry, but occasionally, particularly during peak times, couriers experience some delays.
Our obligation is to issue replacements for non-deliveries and/or damaged items. All refunds are at the discretion of Lumos Apothecary Ltd.