Privacy Policy

1. Who we are

Lumos Apothecary Ltd is a private limited company registered in the United Kingdom, company registration number 17540974.

Lumos Apothecary Ltd is the data controller responsible for personal information collected through this website.

For privacy-related enquiries, please contact hello@lumosapothecary.com.

2. Information we collect

When you subscribe to our mailing list, we collect your email address. Our email marketing provider may also record your subscription date, confirmation, preferences and technical information associated with your signup.

If you contact us directly, we collect the information you provide in your correspondence.

Our website hosting provider may process basic technical information, such as IP addresses and browser details, to operate and secure the website.

3. How we use your information

We use your information to:

• Send updates about the return of Lumos Apothecary, our products, launches and occasional offers.
• Respond to enquiries.
• Maintain and protect our website.
• Record and respect your communication preferences.

We rely on your consent to send marketing emails. We rely on our legitimate interests to respond to enquiries and maintain a secure, functioning website.

Providing your email address for marketing is voluntary.

4. Email marketing

Our mailing list is managed using Mailchimp.

When you subscribe, you will be asked to confirm your email address before receiving our marketing communications.

You can withdraw your consent at any time by selecting the unsubscribe link in our emails or contacting us directly.

We never sell our mailing list.

5. Sharing and storing information

We use trusted service providers to operate our website and communications, including:

• Mailchimp (Intuit) for email subscriptions and newsletters.
• Vercel for website hosting.
• Microsoft 365 for business email communications.

Some information may be processed outside the United Kingdom, including in the United States. Where required, appropriate international data transfer safeguards apply, including contractual protections. You can contact us for further details.

6. How long we keep your information

We keep your mailing list details while you remain subscribed or until the mailing list is discontinued.

When you unsubscribe, we may retain limited information necessary to respect your preferences and prevent further unwanted emails.

We keep enquiries and relevant technical information only for as long as reasonably necessary for their purpose, subject to applicable legal requirements and service-provider retention arrangements.

7. Your rights

Under UK data protection law, you may have the right to access, correct or delete your personal information, restrict or object to certain processing, and request data portability where applicable.

You may withdraw your marketing consent at any time.

To exercise your rights, email hello@lumosapothecary.com.

You can also raise concerns with the UK Information Commissioner's Office at ico.org.uk.

8. Changes to this policy

We may update this policy as our website and services develop. The latest version will always be available on this page.