Shipping and Returns

FREE Delivery Over £60

As a minimum your order will be despatched the next working day, but we’ll always do our best to get your order to you as soon as possible.

UK Standard £3.95

Nobody likes to pay for delivery, we do everything we can to avoid it. So rest assured that our standard UK rate is as low as we could possibly make it. Your order will be delivered by Hermes, who aim to deliver within 1-2 business days after receiving the package from us.

Europe

We don’t currently deliver beyond the UK but we are exploring our options for European distribution. Please feel free to get in touch if you wish to order and we can see if we are able to offer a bespoke solution.

Returns

If your order arrives damaged or is not what you ordered, we can accept returns, replace or exchange items as long as you let us know by 4pm the day after you receive your delivery. For damaged items please retain all original packaging so we can raise the issue with our courier.

If you haven’t received your order within 7 working days please let us know.

Our obligation is to issue replacements for non-deliveries and/or damaged items. All refunds are at the discretion of Lumos Apothecary LTD.